SCOOTERS AND QUADS
GENERAL CONDITIONS OF RENT - RENTAL AGREEMENT - IBIZA RENT A CAR S.L.
COMPANY DETAILS
Organisation: Ibiza Rent a Car S.L.
Services provided: Car rental without driver.
Post address: Apto de Correos Nº 697, E-07817 Sant Jordi, Ibiza, Baleares
Company address: Crta Aeropuerto – Montsec, E-07817 Sant Josep de Sa Talaia
Company registration number: B57703027
The following are general conditions of the rental agreement concluded between the company (hereinafter Ibiza Rent a Car S.L.) and client. The identification details of both parties are listed on page 1 of the Contract.
ARTICLE 1. USE AND STATE OF VEHICLE
1.1 The client receives the vehicle described on page 1 of the contract, in perfect working condition, with its documents, tires and accessories (helmet, electric charge card, key tags, etc) and promises to keep and drive the vehicle in compliance with the Circulation Code and in accordance with the specifications of the use of the type of vehicle outlined in the office desk that the client acknowledges. The damage caused to the rented vehicle shall be paid in accordance with the list of damage displayed at the counter of the office desk that the Customer also acknowledges.
It is explicitly prohibited to the renter to change any functional technical characteristics of the vehicle, the keys of the vehicle, the equipment, the accessories and/or spare parts of the vehicle, as well as any modifications of the exterior and/or interior appearance of the vehicle (unless express written authorization from Ibiza Rent a Car S.L.). Ibiza Rent a Car S.L. will charge for each missing corporate sticker of the scooter and/or accessories, and for each extra sticker found on the scooter / accessories.
1.2 The vehicle may only be driven by the renter himself or the person specified as an additional driver in the rental contract and/or in any appendix with the condition of the driver being in possession of valid driving license for the country of the rental and in effect, and must exchange the driving license issued abroad when so required by current legislation.
1.3 It is forbidden to leave the city area or driving on the highway with a scooter 50cc. The renter can circulate outside the city or highway with a 125cc up to 100km starting from the shop where the vehicle was rented, taking into account that this is the distance covered by the Road Assistance and included in the price of the rental. For assistance outside this radius, the extra costs should be borne by the renter.
1.4 It is forbidden to transport the vehicle on board of any ship, train, truck or plane (unless expressly authorized written by Ibiza Rent a Car S.L.).
1.5 It is forbidden to leave the Geographic’s limits of Ibiza Island with the rented vehicle.
1.6 Any damages caused by the renter due to breach of any of the conditions stipulated in this article or caused by the use of the vehicle in contravention of any condition of this agreement and/or due to any usage other than the usage defined in the rental contract by the lessor, authorizes the lessor to withdraw the vehicle from the renter and to bill and charge him the corresponding repair costs or other costs resulting from occurred damages by means of a previous written notice to the renter 5 days in advance.
1.7 If the scooter gets lost or robbed, the Client must present the keys of the scooter and the police theft complaint, otherwise the excess reduction does not apply and the client must assume the whole cost of the vehicle.
ARTICLE 2. PRICE, DURATION AND EXTENSION OF RENTAL
2.1 The rental price corresponds to the price indicated in the rental contract and has been established according to the General Valid Tariff (with reference to services, charges and taxes) and the initial rental price agreed with the renter at the moment of signing the contract, according to the selected tariff.
2.2 The rental price includes the obligatory general liability insurance of vehicles.
2.3 The deposit meant to cover any damage arising from this contract will be returned to the customer only when Ibiza Rent a Car S.L. finds that there is no concept to deduce from it under the provisions of the General Conditions. Hired extras (GPS, Wi-Fi) have their own deposit as specified in the contract, and is paid separately. After correctly return of the scooter by the renter to the shop from where it was originally rented, Ibiza Rent a Car S.L. will return the deposit in the same way that the renter has paid it.
2.4 In any case the deposit paid at the beginning of the rental can be used for an extension of it. In the event that the client wants extend the rental period, the client has to obtain prior express authorization of Ibiza Rent a Car S.L. and immediately pay the additional amount for such an extension.
2.5 The renter shall return the vehicle at the agreed return date, time and place specified in the contract. The return of the vehicle in a different place from the initially specified or a late return, without previous agreement of Ibiza Rent a Car S.L., implies an additional fee on the renter’s charge apart from the cost of the extra days. The client must present a copy of the contract and the keys for any exchange or return.
2.6 The service is considered finished once the vehicle and the keys have been handed over to Ibiza Rent a Car S.L., in office hours at the shop it was rented, and under the conditions stipulated in the contract.
ARTICLE 3. PAYMENTS
3.1 The client agrees to pay to Ibiza Rent a Car S.L.:
a) The amount resulting from the implementation of the General Tariff and the initial price specified in the contract according to the selected tariff, corresponding to the time period, insurance, additional equipment and complementary services (conditions as stipulated), such as the applicable charges and taxes.
b) The corresponding amount of all fines or penalties and the corresponding sanctions for any kind of infringement against the legislation which may happen to the renter while driving the rented vehicle, as well as the charges for the delay of payment by the lessee and the judicial and out of court fees which may occur to the lessee as a consequence of the above stated cases. In case of fines, Ibiza Rent a Car S.L. will charge the client for the administrative procedures.
c) An amount in the case that an Ibiza Rent a Car S.L. employee’s presence is required at a tow pound in order to reclaim a vehicle that has been impounded. In addition the client shall also be responsible for payment of the fine derived from the scooter impound by local authorities that will be charged directly on the credit card of the client.
d) The amount of any damages caused by the lessee for whatever reason deriving from the circumstance of having caused disadvantages to third parties or to the lessor regardless of being insured. In the case of the lessor being insured, it is the lessor´s obligation to return to the lessee the amount that would have been charged in the absence of any insurance policy, after the lessor receives payment from the insurance company.
3.2 The payments of the costs specified in paragraph 3.1 are to be made by credit card, cash or bank transfer. If the case should arise that the lessee does not pay the aforementioned costs within 24 hours since occurred, the lessor has the right to deduct those costs from the deposit and make a claim judicially or extra judicially without further formalities.
ARTICLE 4. INSURANCE, THEFT, LOSS AND DAMAGE TO THE VEHICLE
4.1 The rental price includes liability insurance covering damage to third parties and passengers without existing excess or maximum responsibility (Basic Coverage).
4.2 For other risks (theft, loss, damage to the vehicle) there is an excess or maximum responsibility to be paid by the client if 750€ for Scooter Sym Symphony SR 125cc and 750€ for Quadlander Sym 250cc. Loss or damage of the accessories (keys, helmets, etc.) and hired extras (GPS, Wi-Fi, Top case, Helmet, gloves, Windshield, Blanket, etc.) are not covered by the excess and are charged according to the General Price List.
4. 3 No courtesy vehicle will be delivered if, in case of accident, the customer has not submitted the documentation referred to in 8.1. No courtesy vehicle will be delivered if, in case of damages caused by the customer, the customer has not paid the value of the repair, according to the General Price List.
4.4 The maximum liability (excess) shall not apply if the customer does not fulfill the established in the Article 1 and Article 8 of the General Conditions. In these cases the customer assumes full responsibility for the consequences and agrees that Ibiza Rent a Car S.L. removes the vehicle, terminate the contract and charge it the corresponding amounts.
ARTICLE 5. ROAD ASSISTANCE
5.1 If the bike cannot be driven, or cannot be started, the customer has to call the company roadside assistance. This number is also found in leaf instructions along with documentation of the bike.
5.2. The road assistance service is included in the rental price and covers a distance of 100 km from the store where it was rented. For assistance outside this radius, the cost of the road assistance service shall be borne by the customer. The renter agrees not to leave the scooter until the roadside assistance tow truck has arrived at the place at which the scooter has broken down to take it to the shop from where it was rented.
5.3. Ibiza Rent a Car S.L. shall charge to the customer if the renter misuses the roadside assistance service: (I) lost keys or helmets, (II) lack of gasoline or electric charging, (III) yellow safety button, (IV) rescue of the vehicle from unpaved or unsuitable for driving roads, or ignorance of the proper functioning of the scooter include misuse.
ARTICLE 6. MAINTENANCE AND REPAIR
6.1 The Customer is not authorized to order the repair of the vehicle, unless authorized by Ibiza Rent a Car S.L.
6.2 It is customer’s responsibility to stop the vehicle immediately when a malfunction of the vehicle is detected and contact Ibiza Rent a Car S.L. or the road assistance service.
6.3 The customer has no right of courtesy vehicle during the time of the mechanical check, which can reach up to 2,5h.
ARTICLE 7. FUEL
7.1 The fuel consumed during the rental period is paid by the customer.
7.2 Customer must refuel the vehicle with the correct type of fuel, otherwise the Customer shall be responsible for the costs incurred in the transfer and / or repair of damage produced in the vehicle by misfuelling.
7.3 The scooter has to be returned with the same gas level as previously marked in the contract. If the scooter is not returned with the same gas level, Ibiza Rent a Car S.L. will charge 30€ extra for the fuel and the service.
ARTICLE 8. INCIDENTS
8.1 In the case of an accident with the rented vehicle, the customer shall submit to the shop where the vehicle was rented, the Declaration of Accident (blue form located inside the seat of the scooter with other documents) duly completed by the two parties involved no later than 48 hours from the time of the accident, except in cases of force majeure justified, and in any case always before the end of the rental. Incomplete or illegible Declaration of Accident is not accepted, and if so, will become Customer's responsibility to pay damages of the vehicle.
8.2 Non-delivery by the renter to Ibiza Rent a Car S.L. of the Declaration of Accident, will involve a minimum charge of 50 €, payable to Ibiza Rent a Car S.L., whatever the cost of the damage to the vehicle at the time of its return. This amount in any case may be altered by Ibiza Rent a Car S.L. and also applies where extra insurance has been taken by the renter at the time of rental. In any case, the deposit will be retained until the renter has clarified which party is responsible for the accident and, therefore, who is responsible for the damages to Ibiza Rent a Car's vehicle
8.3 If in case of an accident, the vehicle is not suitable for driving, Ibiza Rent a Car S.L. it will retain it until completion of the formalities of damage expertise. In this case, the customer has no right to courtesy vehicle.
ARTICLE 9. MODIFICATIONS OF THE RENTAL AGREEMENT
The General Conditions and the remaining provisions of the rental agreement may only be modified by written agreement signed by both parties.
ARTICLE 10. ELECTRONIC PROCESSING OF PERSONAL DATA
The renter authorizes the electronic processing of the personal data that appears in this contract, which are necessary for the contracted service as well as for the offer and conclusion of a contract for other products and services by the lessor. The renter has the right to access, correct and cancels his personal data by a petition in writing to the lessor at This email address is being protected from spambots. You need JavaScript enabled to view it. . The renter also authorizes the lessor to cede his data to companies of the group, to his franchising companies or to others with whom the lessor collaborates for the best rental service of vehicles, resident either in Spain or abroad, respecting the Spanish legislation of the protection of the personal data.
ARTICLE 11. APPLICABLE LEGISLATION AND JURISDICTION
11.1 The present contract will be valid and interpreted according to the Spanish laws.
11.2 Issues concerning this contract between the lessor and the renter will fall within the competence/jurisdiction of the Spanish courts of the city the contract has been signed in, to which both parties submit.
ARTICLE 12. RESERVATION CANCELATION POLICY
If the cancellation is made with a notice of more than 48 hours, 100% of the paid amount is refunded.
If the cancellation is made with a notice of less than 48 hours, the lessee will receive a voucher of the paid amount, with a validity of 12 months, to use in any of the Ibiza Rent a Car S.L. services. It can only be used in proper Ibiza Rent a Car S.L. shops.
If the cancellation of the booking is made without notice, the lessor will not proceed to any refund.
Ibiza Rent a Car S.L. is not responsible for the weather conditions.
IBIZA RENT A CAR S.L.
ALL DATA WITHOUT GUARANTEE.
CARS
GENERAL CONDITIONS OF RENT - IBIZA RENT A CAR S.L.
1. COMPANY DETAILS
Organisation: Ibiza Rent a Car S.L.
Services provided: Car rental without driver.
Post address: Apto de Correos Nº 697, E-07817 Sant Jordi, Ibiza, Baleares
Company address: Crta Aeropuerto – Montsec, E-07817 Sant Josep de Sa Talaia
Company registration number: B57703027
2. DESCRIPTION & NATURE OF THE SERVICES & HOW THEY ARE CONTRACTED
Ibiza Rent a Car S.L. is involved in the rental of vehicles without drivers for a minimum period of 1 hour up to a maximum period of 365 days within the national territory of Spain under the brand "Ibiza Rent a Car". It provides this service using its own vehicles and those of others under agreements with other operators which have provided evidence of all required authorisations and permits to provide such services.
3. TREATMENT OF CONFIDENTIAL DATA
The data protection policies of Ibiza Rent a Car S.L. comply with the legal framework established by Organic Law 15/1999 of 13 Dec 1999 on the Protection of Personal Data.
4. LEGAL AND FISCAL RESPONSIBILITIES OF THE CLIENT
In general, the client is considered to be the legal person who is named as the first named driver on the rental contract. In cases where the contract is undertaken with a legal entity (such as a company or association) rather than an individual, said entity will take full nominal and legal responsibility for the contract. The aforementioned responsibility for the contract is without prejudice to the assumption of responsibility by the named drivers for any damage that could be suffered by Ibiza Rent a Car S.L. or third parties, whether through damage or through breach of road regulations that may occur, or through negligence in the use of the vehicle or failure to comply with any of the terms of the conditions contained in these present General Conditions and/or any specific contract conditions.
The client agrees to comply with all the terms and conditions contained in this document, and to inform each and every additional driver named in the contract of their obligation to comply with these terms and conditions.
5. REQUIREMENTS FOR THE CONTRACT
Minimum requirements for each and every driver for two and four wheeled vehicles: a valid, current driving licence which has been held for at least one year. Drivers with an age between 19 and 21 years must contract an extra insurance.
In order to collect the vehicle, the client must present all relevant, current documentation for all named drivers, as detailed below, together with the credit card with which the reservation was made (except in the case of specific agreements between Ibiza Rent a Car S.L. and third parties).
6. ACCURACY OF INFORMATION AND DATA PROTECTION
By signing the contract, the client is confirming that all data relating to themselves, and to all other drivers named in the contract, is accurate.
Should the client have given any false information, or have given misleading information that could give rise to mistaken interpretations, Ibiza Rent a Car S.L. may rescind the contract, and will not be obliged to repay any amounts paid, either partially nor in full. In addition, the total or partial waiver of excess contracted (extra damage cover) will cease to apply, and will leave the client exposed to unlimited liability to third parties and to Ibiza Rent a Car S.L.
7. LIMITATIONS TO THE SERVICE
The client and/or the named drivers undertake to keep a copy of this rental contract in the vehicle for the duration of the rental period. In addition, the client and/or the named drivers undertake to inform Ibiza Rent a Car S.L., or the breakdown and recovery service if this has been contracted, of any possible problem they detect, or of any damage suffered by the vehicle that results in it not functioning perfectly at the time that the damage occurs. In cases of breakdown or delivery of a replacement vehicle, Ibiza Rent a Car S.L. or the breakdown or recovery service will, on delivery of the vehicle, inform the client and/or the named drivers of how to proceed in the particular situation.
The client and/or named drivers will not undertake any journeys with the vehicle that would require its transportation by any other means of transport, such as ferries or trains. The client and/or named drivers undertake not to leave the national territory of Spain with the vehicle.
Sub-rental of the vehicle, whether wholly or in part, is expressly prohibited. The client and/or named drivers are responsible, individually and collectively, for ensuring that no driver other than those named in the contract drives the vehicle.
The client and/or named drivers undertake not to drive the vehicle in any situations where it may not be safe to do so. It is forbidden for the vehicle to be overloaded, or to carry dangerous of flammable materials. Using the vehicle in any type of competition is strictly forbidden, and it may not be used to push or pull any other vehicle.
The client and/or named drivers undertake not to use the vehicle for advertising purposes using any type of external sign other than those placed thereon by Ibiza Rent a Car S.L. without the express consent (in writing) of Ibiza Rent a Car S.L. In the event of non-compliance, Ibiza Rent a Car S.L. will apply the relevant penalty (see “Additional Charges and other possible extras”).
The client and/or named drivers undertake not to drive the vehicle on unsurfaced roads or surfaces, and also undertake to protect the vehicle against any meteorolgical conditions that could result in it being damaged.
Remember that the speed limit on all roads is 80 km/h.
The client and/or named drivers undertake not to use the vehicle negligently or in any way that would lessen its safety or performance, such as knocks to the underside, etc. (see “Damages and Excesses”). Any damage resulting from these uses will not under any circumstances be covered by the vehicle’s insurance, enen should the excess waiver have been contracted.
The client and/or named drivers are jointly responsible for ensuring that the vehicle is not driven under the influence of alcohol or any other substance that affects the ability to drive, and for ensuring that no other drivers are permitted to do so.
The client and/or named drivers undertake to return the vehicle hired to the place from which they collected it (see “Damages and Excesses”).
The client and/or named drivers undertake to return to the vehicle hired within the timeframe contracted (see “Damages and Excesses”).
8. PAYMENT POLICY
The contract becomes legally binding at the moment that it is confirmed by the company and the terms and conditions established in the contract are accepted by the client and/or payment is received.
The rental price, which depends on current rates as published on www.ibizarentacar.es at the time of the contract (except in the case of specific commercial agreements between Ibiza Rent a Car S.L. and other companies or parties), includes: Rental of the vehicle (sales tax included), The charge for preparation of the vehicle, Discounts on published prices (if applicable) depending on the time of collection and return of the vehicle, Extra cover for damage depending on excess waivers.
The vehicle is to be collected from and returned to the location where the contract is signed.
The days of the rental period will be calculated using calendar days, for the purpose of calculating the rental payment, the duration of the contract and all extras and supplements contracted from www.ibizarentacar.es (with the exception of specific commercial agreements with other companies or parties). For the purposes of the contract between the client and Ibiza Rent a Car S.L., each day begins at the opening time of the office at which the service was been contracted, and finishes at the time that said office closes, except for cases where the rental period is less than one day.
Ibiza Rent a Car S.L. offers their clients the possibility to contract a range of extras that are not included in the initial hire price when they contract the service, or through the modification of the contract through the sales channels described in this document, before the service begins or at the time that the vehicle is collected, with the exception of cancelation (depending on current rates published on www.ibizarentacar.es at the time of the contract.
The following extras are not included in the initial rental prices: Extra coverage for damages (total or partial waiver of the excess included by default in the contract - refer to Damages Table for details of fees, services and specific exclusions from this coverage), Child seat (subject to availability), Breakdown assistance and the Cancellation option.
The other options which might be available depending on the type of vehicle contracted (baby seat, etc) shall be paid for by a current credit card in the name of the client (the same one as used for the contract itself) when the contract is made, or, in exceptional circumstances in which third parties are involved in the contracting, at the moment that the vehicle is collected.
Charges for rental through other agency networks include: Rental of the vehicle with the default supplements included or contracted in each case. Payment will be made direct to the agency at the time the contract is agreed. When the client collects the vehicle, the client must present the valid contract or contract reference as proof of payment.
At the moment of collection of the vehicle, the client must provide the representatives of Ibiza Rent a Car S.L. with the credit card used for the transaction (this is an essential requirement). Ibiza Rent a Car S.L. will charge the amount of three hundred (300) euros for small cars, four hundred (400) euros for standard and medium cars, five hundred (500) for convertible cars, seven hundred (700) euros for minibusses and Jeeps/4x4, and two thousand (2.000) euros for luxury cars, to said card as a deposit, which will be collected should any of the following occur: supplementary charges such as non-covered damage, excessdistance, delay in returning the vehicle or returning the vehicle to a point other than the one agreed or any other penalty (see “Damages and Excesses”). Should the client not incur any additional charges, and on condition that the vehicle is not damaged in any way, the amount of the deposit will be credited, in full, to the credit card, following the completion of the rental period, within the period of time required by the financial institution responsible for managing payments and credits (never less than two days).
Should the vehicle be returned with damage of any form, Ibiza Rent a Car S.L. will not return the amount of the deposit and will charge the amount of the damages to the client’s credit card, basing the value of said damages on the amounts published in this document, as specified in the “Damages and Excesses” and/or, should such be the case, the difference between the two, until the whole supplementary charge has been covered.
On collection of the vehicle, the contract for reception of the vehicle will be presented and must be signed by the first named driver, thus accepting the general conditions of the service, and by the holder of the credit card, should they be different, accepting the conditions of payment, return and/or charge (depending on the case) against the deposit and any additional charges (damage and/or delay in the return of the vehicle) as appropriate at the time that the vehicle is returned.
9. GUARANTEE OF SERVICE
Ibiza Rent a Car S.L. undertakes to provide a vehicle that is in perfect roadworthy condition for safe driving. Should circumstances dictate that the company has to provide a vehicle that is not in ideal conditions to be driven, or there are no vehicles available, Ibiza Rent a Car S.L. will inform the client of this situation and must provide the client, to the extent that this is possible, with a replacement vehicle that is identical or superior to the one contracted, or return all monies paid.
10. CANCELLATION AND NON-COLLECTION OF THE VEHICLE BY THE CLIENT
The Client has the option to contract a cancellation option, the price of which is published in the list of available supplements on the web site, or through other commercial agreements signed with third parties.
In the case of cancellation where the client has contracted the optional cancellation extra, Ibiza Rent a Car S.L. will return 90% of the total value of the contract to the client, on condition that the client cancels before reception of the vehicle from Ibiza Rent a Car S.L. (in the case of specific conditions of third party operators, there is a minimum period of 24 hours for standard vehicles and 48 hours for people carriers and luxury cars).
Should the client not have contracted the cancellation option Ibiza Rent a Car S.L. will not return any amounts already paid should the contract be cancelled or the vehicle not collected (with the exception of contracts agreed through commercial agreements with third parties that include such exceptions).
11. JURISDICTION
Ibiza Rent a Car S.L. expressly declines to submit to Transport Arbitration Committees (Juntas Arbitrales de Transporte) and all other arbitration procedures. Any disagreement that might arise between the client and Ibiza Rent a Car S.L. will be heard in Spanish courts or tribunals.
12. COMPLAINT
At the end of the rental period, should the client wish to make any complaint, they may contact Ibiza Rent a Car S.L. using the email address This email address is being protected from spambots. You need JavaScript enabled to view it. .
Forms (Hojas de Reclamaciones) are available in all of its Collection and Return points which the client can request if not satisfied with the service received. These Complaints Forms should be filled in at the Collection and Return Point. The client will receive two copies of the Form, with one copy remaining at the Ibiza Rent a Car S.L. Collection and Return Point where it was written, as established in applicable legislation.
13. DAMAGES AND EXCESSES
Any damage caused to vehicles in the categories town, small, medium and large cars and people carriers during the rental period is divided in general and for purposes of cost into four categories: Category 1 (150€), Category 2 (300€), Category 3 (600€) and Category 4 (1.000€). For further information, please see the table of “Damages and Excesses”, available in all rental offices, or ask the staff.
IBIZA RENT A CAR S.L.
ALL DATA WITHOUT GUARANTEE.
